- Details
- Lifetime guarantee
- Shipping & returns
- Get help
Ayu Tote
Details
Simple and elegant, our Ayu tote has a classic silhouette, button closure and an interior slip pocket. This stylish large tote has been handcrafted by artisans using only the best, sustainable leather. Carry all your everyday essentials with style in this sophisticated tote.
Features
- Button closure
- Interior pocket
- High quality leather from environmentally conscious and sustainable sources.
- Made with love in Ethiopia
- Lifetime guarantee
Size info
- 12½“ W x 12½“ H x 4 ¼“ D
- 10 ¼“ strap drop
- 25“ strap length
- 1.2 lbs
Lifetime guarantee
We back our promises
We’re proud to offer a lifetime guarantee on everything Bille sells. We stand by our quality of craftsmanship, workmanship, and materials in each unique Bille product.If at anytime you are not 100% satisfied with one of our high quality products, we will replace it free of charge.
If you have any questions about our lifetime policy or need assistance please contact us and we will be happy to help.
Shipping & returns
Free US Shipping over $150
If you order is over $150 we will ship it for FREE in the continental USA. If you have any questions about this please contact us.
Shipping options
We ship all our product using carriers UPS and USPS. We offer different methods at checkout to give you the best value. You can choose from ground to 2 day delivery service for most of the carriers we offer.
Shipping times
We ship orders as soon as they are received. If you order over the weekend you order will be shipped on Monday. If you need to expedite your order we do suggest choosing and faster shipping option at checkout.
PO boxes & APO shipments
We do ship to PO boxes and APO. Keep in mind some APO shipments make take longer than expected do to the locations of those addresses.
Tracking your order
When your order is shipped you will receive an email or text from us with your tracking number and a link to track. If if has been more than 2-3 days and you have not gotten notice of your order tracking please contact us.
Shipping a return
Before you ship your return please review our return policy and then you can start a return. Please do not send returns without starting a return request, that way we are aware your return is on its way. If you have any questions about returns in general please contact us.
Returns & Exchanges
We pride ourselves on using only the highest quality leather in the world. Since leather is a natural organic material, each product can have its own unique characteristics and as such can have slight color, texture, and grain variations. Our products are designed to scuff, patina, and show the adventures that you take them on in your life. If you have any questions or concerns feel free to contact us.
- We accept returns within 30 days of the delivery date.
- Refunds are issued to your original payment method or in the form of online credit with us.
- Refunds cannot be returned to alternate cards or different forms of payment.
- Returns must be received in new condition; unused and unaltered. Products that show signs of wear are not eligible for return, exchange, refund, or store credit.
- Final Sale, personalized and international items cannot be returned, refunded or exchanged.
- Gift cards cannot be returned or refunded.
- Original shipping cost is non-refundable.
- All products in the "Sale" section are only eligible for exchange or store-credit. Sales items are final no returns.
Our Lifetime Guarantee
At Bille Leather we are proud to offer a lifetime guarantee on everything we make. We believe in our products and the quality of craftsmanship and materials in each one. We want you to be happy with your purchase and enjoy it for years to come. If any of our products fail to last their natural lifespan due to manufacture or craftsman defects, we will replace it free of charge. Find out more about our lifetime guarantee here.
Start your return or exchange
If you have reviewed the policies above and have questions about returns or exchanges please to click here.
Get help
We love to help
Have questions about your order or want to say hello? We provide fast customer service 7 days a week. Please use the form on this page to contact us or you can email us directly. We look forward to assisting you!
Email us
We respond as soon as possible 7 days a week.
Chat with us
Hours: 9AM to 5PM CST, Monday-Friday
Call us
Please note that email & chat are the fastest way to get a response.
Hours: 9AM to 5PM CST, Monday-Friday
Get Help
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